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“Developing the Right CX Strategy using Innovation & Technology to Drive Future Growth”

Face-to-face Discussions Addressing Key Strategic, Customer-centricity and Technology Issues

Following the success of the Customer Experience Asia Summit, we are launching the CEM Interactive 2016 which looks into key concerns and topics that you have mentioned need to be addressed as an industry. This exclusive BY-INVITATION only event will gather 45 of the most senior figures from the customer experience community to discuss the pertinent issues facing the industry.

Held in Phuket, Thailand on 13 - 15 March 2016 join other CEM decision makers at this premier event for a blend of roundtable discussions, interactive sessions and networking activities, and walk away from this intimate forum with practical solutions from the industry movers and shakers.

Complement your experience at this year’s event with the pre-arranged 1-2-1 consultative business meetings between CEM leaders and solution providers that have the expertise in VoC, Analytics, Digital & Social Media, NPS, Gamification, Brand Management and Omni-Channels that you need to maximise your customers' experience.

How Does This Event Work?

To ensure the event offers the highest degree of relevancy, only senior executives responsible for customer experience strategies and solutions are invited to attend. This exclusive format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings and strategic information sharing sessions.

Keen to join us? Please fill in this form to see if you qualify:  Do you qualify?

Set at a 5-star resort in Phuket, the event event begins on a Sunday evening with a welcome drinks reception and dinner upon registration. This is our informal way to introduce all senior executives to one another and explain the format for the next two days.

As a leading executive in this market, we understand that your time is valuable, which is why at CEM Interactive you will customise your own itinerary to reflect your current initiatives, priorities and future strategic objectives. Your agenda will be made up of conference sessions, one-on-one business meetings, interactive Think Tank discussions, and other innovative networking opportunities.

What Distinguishes This Event From Others?

CEM Interactive is not a typical conference and there are some key distinguishing features that provide you with a truly unique forum in which to participate:

Attendance is exclusive - Participation is strictly limited to senior executives from leading corporations to facilitate true peer-level networking.

Strategic conference sessions - The intellectual content of the conference programme is specifically designed for the seniority and maturity of the attendees.

An itinerary customised to your current business objectives - Attendees customise their agendas by selecting conference sessions, Think Tanks and one-on-one meetings with solution providers that they are most interested in meeting and networking with.

One-on-one business meetings – The business meetings provide an exceptional opportunity for event participants to assess the solutions and services that are available to help them achieve their business objectives.

Want to find out more? Email or call us on +65 6722 9388.


“Informative, interactive, great networking opportunity, interesting speakers and guests. Time well spent!” Anne Lampeter, Consumer Relations Manager Asia Pacific, Mondelez International
“An excellent event for getting an understanding of what is happening in the Asian CEM market.” Chris Brown, Director: Customer Experience Management, Confirmit
“The different learnings and interactions that this summit provided is very balanced and engaging. I left the conference with quite a number of key takeaways I believe our organization would benefit from.” Gretel Benibe, Sr. Policy Services Manager, AXA Philippines
“Simply - the best conference I have been to in terms of content, networking opportunities and organisation.” Brendan Leece, CEX business partner, E.ON
“There are some really great companies here at the CEM Asia Summit and the decision makers are here too. The level of the people attending is really high.” Tom Blackman, Asia Sales Manager for Zendesk